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1. Payment

Deposit & Final payment

A deposit which is equal to 10% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your China tour. Should the tour booked within 30 days before departure for your China tour, full payment is required.

Method of Payment

We accept Visa or Master Card secure online payment via PayPal.

 The value of the Chinese currency (RMB) changes in relation to the value of the US Dollar. Shanghai Highlightscurrently quotes tour prices in US Dollars on our web site to give you an idea of the tour cost and quote in RMB to you at the time when you are making bookings.

1. Should a revaluation of the Chinese Renminbi occur, Shanghai Highlights will honor all quotations for tours that have been fully paid at the time of the revaluation.

2. Customers who have not paid for their tour in full at the time of any revaluation will be required to pay the difference between the old and new price calculated in Renminbi. Shanghai Highlightswill never charge more that our quotation that has been accepted by you, our client.

Visa or Master Card secure online payment via PayPal. When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free! Or if you can pay us online to our paypal account directly at pays@chinahighlights.com after logging in your account at www.paypal.com

Visa or Master Card by fax. When you receive our proposal with quotation, we will attach a "Credit Card Authorization Form" with the Email for you to fill. Please open the attached file and fill out the required form, then fax it to us at 86-773-2885309, with a copy of your credit card. If you prefer, you can scan the completed documents and email them to us.

Note: This is only a guarantee of your payment; we will not charge your card until we have confirmed all the bookings.

Wire transfer. If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer. If you make payment from outside of China, please choose our US$ bank account, if you make payment from Hong Kong in HK$, please choose HK$ account, RMB account for payment made in RMB within China mainland.

Important Notes for those who make the payment through wire transfer:

1. Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.

2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and fax us the copy of the transaction receipt (Fax no. 86-773-2885309). Once we have received your payment fax, we will start to secure your booking.

3. It may take up to 10 days for your payment to reach our account. We recommend you to use the Bank of China to conduct the wire transfer which will be faster than using other banks.

Our Bank Information for Wire transfer/Bank Transfer

Our Bank Account (For clients from outside of China):

Beneficiary: CHINA HIGHLIGHTS INTERNATIONAL TRAVEL SERVICE CO., LTD
Bank Name: Bank of Communications Guilin Branch
Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China
Acct#: 453801000018010106940
SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing)
Post Code: 541002

 

Our Bank Account in Chinese (For clients within China mainland)

Bank Account

 

Disclaimer of Difference Caused by Exchange Rate

(For clients who make payment by credit card only).
Shanghai Highlightswill draw Chinese currency (CNY) from your credit card. The Credit Card Company or Bank will convert this amount to the currency that is normally shown on your credit card.

Shanghai Highlightsconverts Chinese CNY to US Dollars at a rate of CNY 6.37 = US$1 for our quotations but must charge your credit card in Chinese currency (CNY). Banks and Credit Card companies may use rate that are less favorable to you than our rate. Here is an esxample:

Shanghai Highlightsquotes CNY637 for travel and this equates to US$100 at exchange rate CNY6.37 = US$1 in our quotation. Banks and credit card companies will usually use a rate that enables them to make a profit on the exchange transaction. An example of this would be that they use an exchange of CNY6.37= US$1. This will mean that CNY637 equates to US$100.8 and they will charge $100.8 to your credit card. The difference of $0.8 is the profit that has been made by the bank or credit card. Shanghai Highlightshas no way to alter this situation and we get no benefit from the difference appearing on your credit card. 

Note: The Exchange Rates of RMB against the US Dollar and other currencies are fluctuating frequently due to the changing world financial situation. Please check the exchange rate before you pay.

The Chinese currency is currently fixed to the value of the US Dollar, so as the value of US Dollar changes on international currency market, the relationship between the Chinese Renminbi and the US Dollar remain the same. Some countries say that this does not give a true indication of the strength of the Chinese currency internationally and there is pressure on China to change the current relationship to the US Dollar.

Shanghai Highlightscurrently quotes tour prices in US Dollars on our web site to give you an idea of the tour cost and quote in CNY to you at the time when you are making bookings.

1. Should a revaluation of the Chinese Renminbi occur, Shanghai Highlightswill honor all quotations for tours that have been fully paid at the time of the revaluation.

2. Customers who have not paid for their tour in full at the time of any revaluation will be required to pay the difference between the old and new price calculated in Renminbi. Shanghai Highlightswill never charge more that our quotation that has been accepted by you, our client.

2. Cancellation Refunds

We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.

In the event of cancellation we will refund any payment made to Shanghai Highlights(less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:

1. Cancellation received up to 14 day before departure: 100 % refund of all monies paid .

2. Cancellation received from 7 to 13 days before departure: 10% of the tour price + full cost of Yangtze River Cruise if applicable.

3. Cancellation received from 3 to 6 days before departure: 50% of the tour price + full cost of Yangtze River Cruise if applicable.

4. Cancellation received from 2 to 0 days before departure: 100% of the tour price + full cost of Yangtze River Cruise if applicable.

No-show travelers will be charged 100% of the tour price full cost of Yangtze River Cruise if applicable.

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

Special Notes:

  • Organized Group Tour Cancellation received up to 30 day before departure: 100% refund of all monies paid
  • You need to pay more if the cancellation of a member in your tour group causes the change of the Tourist Class.

3. Alteration of Itinerary

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Shanghai Highlightsin alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

4. Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Shanghai Highlightsaccepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

5. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

6. Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

7. Insurance

Shanghai Highlightstour packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Shanghai Highlightsis not applicable where only hotel or China flight booking are purchased through Shanghai Highlights.

8. Complaints and Claims

Shall you feel unsatisfied with any service Shanghai Highlightshas provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Shanghai Highlightswill not be liable for any claims made later than 15 days after the completion of your tour.

9. Communications

You can contact Shanghai Highlightsvia the web form from www.shanghaihighlights.com, email, fax, or phone. If for any reason, you fail to receive any reply from Shanghai Highlightsin regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Shanghai Highlightscustomer service center at service@chinatravel.com or phone at 86-773-2889566 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

10. Liability & Responsibility

Shanghai Highlightsshall not be liable for any loss, injury, or damage to person or property,alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Shanghai Highlights's control. Neither Shanghai Highlightsnor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Shanghai Highlightsshall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Shanghai Highlights.

Shanghai Highlightsis not responsible for a client’s failure to comply with customs regulations.

Shanghai Highlightsis not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.

Shanghai Highlightsreserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Shanghai Highlightshas cancelled any tour prior to the commencement of the tour, Shanghai Highlightsis liable for a full refund of the money received by Shanghai Highlights.

Many of Shanghai Highlightstour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Shanghai Highlights, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Shanghai Highlightsreserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.