China Train Booking Policy

• Search and select the train that you prefer to and complete the booking form.
• Choose either travel service that you are interested in and write down your any additional requests that you may have.
• Submit the booking form.
• Our travel advisor will contact you with in one working day after receiving your inquiry.
• Confirmation Letter will be sent to you after receiving your deposit. Full payment is required prior to the issue of the tickets.

• If the purchaser is not a passenger, a clear scan copy of the purchaser's passport is required at the time of payment.
• The availability of tickets for collection will be advised 3-11 days before the travel date. (Tickets are usually available 10 days before travel but in peak times, including Spring Festival, Labor Day and National Day holidays, the period of availability will decrease a lot).
• Issuing of tickets is under the total control of China Rail. Shanghai Highlights will purchase tickets as soon as possible, but has no influence over the release of tickets. We will do our utmost to buy all tickets requested, but we are unable provide a 100% guarantee.
• It is advisable to avoid train travel during peak times, including Chinese New Year (2 weeks in January/February) New Year’s Day (January 1st-3rd), Labor Day (May 1st-3rd) and National Day (October 1st-7th), during which the tickets are often sold out.
• The selling period for train tickets may be as short as the 3 days before the travel date or as long as the 11 days before the travel date. (The selling period often changes.) It is preferable to book tickets with Shanghai Highlights before the selling period.
• Shanghai Highlights is not responsible for schedule changes by China Rail.
• Payments are 100% refundable if we are unable to supply the required tickets.
• Shanghai Highlights does not provide ticket changes or refunds after the issue of the ticket.

• Train tickets will be delivered by express courier at the nominated time (1-4 days processing time is required) to the nominated hotel provided. Please advise room number if possible. If a hotel name is not available, tickets can be delivered to the office of our local agent for pick up by the customer. We’ll provide the address and phone number via email.
• Shanghai Highlights is not responsible for non-receipt of tickets caused by a wrong delivery address, no/incorrect receiver's name, or unconfirmed check-in date, provided by purchasers/passengers.

• Shanghai Highlight does not offer ticket changes after the issue of the ticket.
• It is possible for the ticket holder to go to departure train station in person with ID (passport) to change the ticket.

• Bookings cancelled before the issue of the ticket attract no cancellation fee.
• Bookings cancelled after the issue of the ticket must be done by the ticket holder with ID (passport), at the departure train station on the ticket, before the departure time.
• Shanghai Highlight does not make refunds after the issue of the ticket.

• Passengers should arrive at the train station 30-60 minutes before departure and check in with valid ID.
• After the train departs, a train attendant will walk through the carriages to collect tickets. The attendant will give each passenger a plastic card. Please keep the card safe. Passengers are required to present the card about half an hour before reaching the destination, when the ticket will be returned.
• Retain the ticket as tickets are checked before exiting the train station.

• Baggage space is limited and must be stored in the sitting/sleeping compartment along with the other passenger’s luggage. It is wise to travel with limited baggage, which should not be left unattended.
• Most stations have a considerable number of stairs to climb to reach the platforms. Bags have to be carried up and down these stairs. Most stairs have a steep ramp so that wheeled bags can be dragged up as you walk up the stairs. The ramps are usually narrow and inconvenient to use.
• Some stations have porters who will carry luggage for 5-10 yuan per piece of luggage. Follow them closely and keep your eyes on your luggage.

• Ordinary passengers: 20 kg (44 pounds)
• Children with a half-price ticket (1.2m-1.5m) and no ticket (under 1.2 m): 10 kg (22 pounds)
• The total length of each item cannot exceed 160 cm, unless rod-shaped.
• Note: The above limitation is not applicable to wheelchairs, which can be brought onto the train for free.